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RG MyWellness+

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RG MyWellness+

Help & Support

Effective Date: August 10, 2026

Welcome to RG MyWellness+. We are committed to providing reliable support throughout your health and wellness journey. If you need help with your account, subscription, diet plan access, tracking features, or app performance, our team is here to assist.

Important Notice

RG MyWellness+ support is designed for product and wellness service assistance. It is not a substitute for emergency medical services. For urgent medical concerns, please contact your doctor or local emergency provider immediately.

How Can We Help?

Our support team can assist you with:

  • Account registration and login issues
  • Password reset and account recovery
  • Subscription and payment-related queries
  • Personalized diet plan access
  • Dietitian consultation support
  • Step tracking issues
  • Water intake tracking issues
  • Health vitals tracking (Blood Pressure, Blood Sugar, Thyroid, Weight, etc.)
  • Recipes and yoga video-related queries
  • Technical issues, app crashes, or performance problems
  • Profile updates and account management
  • Delete account or privacy-related support
  • Reporting bugs or incorrect information
  • General feedback and feature suggestions

Frequently Asked Questions (FAQs)

1. I forgot my password. What should I do?

Tap the Forgot Password option on the login screen and follow the instructions to reset your password.

2. My personalized diet plan is not showing.

Please ensure that:

  • Your subscription is active.
  • Your assigned dietitian has uploaded your latest diet plan.
  • You are connected to the internet.

If the issue persists, please contact our support team.

3. My step count is not updating.

Please check that:

  • Activity Recognition or Health permissions are enabled.
  • Your phone's fitness tracking service is turned on.
  • Battery optimization is not restricting the app.

Restart the app after granting permissions.

4. My water intake or health records are missing.

Ensure you are logged into the correct account and have an active internet connection. If your records are still unavailable, please contact support.

5. My payment was successful, but my subscription is not active.

Subscription activation may take a few minutes. If your subscription is still inactive after some time, contact us with your payment details and transaction reference.

6. How do I update my profile?

Go to:

Profile > Edit Profile

You can update your personal information, health details, and preferences at any time.

7. Can I cancel my subscription?

Yes. You can manage or cancel your subscription through the platform from which you purchased it (Google Play or Apple App Store). Refunds, if applicable, are subject to the respective platform's policies and applicable laws.

8. How do I contact my dietitian?

If your subscription includes dietitian consultation, you can connect with your assigned dietitian through the contact details provided by RG MyWellness+.

Contact Support

If you are unable to resolve your issue through the FAQs, our dedicated support team is ready to assist you.

Customer Support

Email: rgmywellness@rghospital.com

Phone: +91 72 0200 0200

WhatsApp Support: +91 72 0200 0200

We recommend contacting us from your registered mobile number or email address whenever possible so we can verify and resolve your request faster.

Before Contacting Support

To help us resolve your issue quickly, please provide the following information whenever possible:

  • Registered mobile number or email address
  • Brief description of the issue
  • Screenshots or screen recordings (if applicable)
  • Device model and Android/iOS version
  • App version
  • Payment transaction ID (for payment-related issues)

Providing complete information helps us investigate and resolve your issue faster.

Report a Bug

If you experience any bugs, errors, or unexpected behavior while using the app, please report the issue to us with a detailed description and, if possible, attach screenshots or screen recordings. Your feedback helps us improve the app for everyone.

Feedback & Suggestions

We are constantly working to improve RG MyWellness+ and would love to hear from you.

If you have suggestions for new features, improvements, or any feedback regarding your experience, please contact us through email, WhatsApp, or phone.

Your feedback plays an important role in helping us build a better wellness experience for all our users.

Our Commitment

At RG MyWellness+, we are dedicated to providing a reliable, secure, and personalized wellness experience. Our team strives to respond to all support requests as quickly as possible and ensure that your concerns are addressed efficiently.

Thank you for choosing RG MyWellness+. We appreciate your trust and look forward to supporting you on your journey toward a healthier lifestyle.