Information We Collect
Personal Information
When you register or update your profile, we may collect:
- Name
- Mobile number
- Email address
- Date of birth
- Gender
- Height
- Weight
- Profile photo (optional)
Health Information
You may voluntarily provide health and wellness information such as:
- Blood Pressure
- Blood Sugar
- Thyroid values
- Weight records
- Step count
- Water intake
- Diet preferences
- Medical goals
Device and Usage Information
We may automatically collect limited technical information such as:
- Device model
- Operating system
- App version
- Crash reports
- Device identifiers
- IP address (where applicable)
Support Communications
If you contact us through chat, call, WhatsApp, phone, or email, we may collect the information you choose to share so we can resolve your request.
How We Use Your Information
Your information is used to:
- Create and manage your account.
- Deliver personalized diet plans.
- Monitor your wellness progress.
- Provide health insights.
- Enable subscriptions.
- Help dietitians and support staff assist you.
- Improve application performance.
- Respond to customer support requests.
- Prevent fraud and maintain security.
- Send important service-related notifications.
Permissions and Tracking Features
If you grant the relevant permission, the application may access your device's step counter or connected health platform to display activity information such as daily steps.
Health and wellness information that you enter in the app is used to personalize your experience, highlight progress, and support diet and wellness recommendations. We do not sell this information to third parties.
Payment Information
Subscription and payment transactions are securely processed by authorized third-party payment providers or mobile platform billing systems.
RG MyWellness+ does not store your full debit card, credit card, or banking details.
Sharing Information
We do not sell your personal information.
Information may be shared only with:
- Authorized dietitians providing your services.
- Trusted technology providers supporting app operations.
- Payment service providers.
- Government authorities when legally required.
Data Security
We implement reasonable technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Data Retention
Your information is retained while your account remains active or as required by applicable law.
If you request account deletion, we will remove or anonymize eligible data within a reasonable period, subject to lawful retention, security, fraud-prevention, and dispute-resolution requirements.
Your Rights
You may:
- Update your profile.
- Correct inaccurate information.
- Review or update permissions on your device.
- Request deletion of your account (subject to legal obligations).
- Contact support regarding your personal data.
Children's Privacy
RG MyWellness+ is not intended for children under 18 years of age without parental or guardian consent.
Third-Party Services
The application may integrate with third-party services such as payment gateways, analytics providers, or health platforms. These services are governed by their own privacy policies.
Changes to this Privacy Policy
This Privacy Policy may be updated periodically. Significant changes will be communicated through the application where appropriate.
Contact
For privacy-related concerns, please contact us through the Help & Support section of the application or email rgmywellness@rghospital.com.